Privacy Policy

Last Updated: 04/7/2025

This Privacy Policy outlines how Peak Details (“we,” “us,” or “our”) collects, uses, and protects the personal information of our customers and website visitors.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information such as your name, phone number, address, and email when booking a service.
Service Information such as appointment details, location, and vehicle type.
Payment Information, processed securely via third-party platforms such as Venmo, Zelle, Or Apple-Pay (we do not store credit card information).
Usage Data such as interactions with our website for improvement and analytics.

2. How We Use Your Information

Your information is used for the following purposes:

To schedule and deliver detailing services to your requested location.
To communicate with you regarding appointments, changes, or service follow-ups.
To manage payments and send receipts.
To improve our services and customer experience.

3. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share data only in the following cases:

With third-party service providers who assist in business operations (e.g., payment processors).
To comply with legal obligations or protect our rights.

4. Your Rights

You may:

Request access to the personal data we hold about you.
Request correction or deletion of your personal data.
Opt-out of marketing communications at any time.

To make a request, please contact us at 919-270-3956 or Akhilahlawat@icloud.com.

5. Data Retention and Security

We retain your personal information only as long as necessary for the purposes outlined in this policy. We implement reasonable physical, administrative, and technical safeguards to protect your data.

6. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Additional Business Terms

Service Description: We offer three types of services: (information can be found in our services page)
- Exterior Wash: Basic Cleaning of vehicle exterior.
- Interior Wash: Basic cleaning of vehicle interior.
- Full Service: Combination of both exterior and interior detailing.
Client Utilities: Clients agree to provide access to water and electricity. This will not noticeably affect their utility bills.
Vehicle Prep: Clients must remove all important or valuable items from the vehicle prior to service. If excessive trash is found, an additional cleaning fee may be added (up to a maximum of $45).
Damage Disclaimer: We are not responsible for any pre-existing damage to the vehicle or damage that is not directly caused by detailing procedures.
Cancellations: A cancellation fee of up to $45 may be charged if you do not provide at least 48 hours’ notice.